REFUND & CANCELLATION POLICY

Refund, Cancellation, and Exchange Policy

1. General

Principles Refund and cancellation policies at Ticket Trek are applied based on the regulations of each original Service Provider. Please read the ticket conditions carefully before payment.

2. Specific Regulations by Service Type

Tours:

Cancellation > 30 days prior: 100% refund (minus visa fees, if any).

Cancellation 15-29 days prior: 50% penalty of total tour value.

Cancellation within 14 days: Non-refundable.

(Note: These are standard terms; specific rules may vary by tour. Please check the specific product page).

Attraction Tickets / Vouchers:

Most E-tickets (QR Codes) are non-refundable, non-cancellable, and non-exchangeable once issued.

3. Refund Time and Method

Processing Time: Ticket Trek will process refunds immediately upon receiving confirmation from the Provider. Funds will return to your account within 7 – 30 business days (depending on the bank).

Method: Refund via the original payment method (Credit Card/ATM/E-wallet).

4. Force Majeure

In cases of natural disasters, epidemics, war, etc., resulting in service unavailability, Ticket Trek will assist customers in retaining the deposit (Credit Shell) or rescheduling according to the best support policy available from the Service Provider at that time.